Our Approach

Evidence meets empathy. Data flows through community-led structures.

Our approach brings community knowledge, evidence, behaviour and systems together. We don't view social systems as static problems — we see breathing, interconnected landscapes.

How We Work

The Indigenous Impact Framework™

Our approach brings community knowledge, evidence, behaviour and systems together across eight stages.

01

Discover

Understand the context, evidence and challenge.

02

Listen

Centre First Nations knowledge, lived expertise and community priorities.

03

Understand

Identify strengths, behaviours, barriers, enablers and opportunities.

04

Map

Understand relationships, systems, pathways and leverage points.

05

Design

Co-design practical and evidence-informed solutions.

06

Implement

Translate strategy into action.

07

Measure

Understand outcomes, impact and what is changing.

08

Sustain

Strengthen capability, governance and systems for lasting change.

Discover → Listen → Understand → Map → Design → Implement → Measure → Sustain

Wide Australian landscape at dawn with mist over eucalyptus trees
One Continuous Journey

From understanding the problem to creating and measuring change.

The framework is not a rigid checklist. It is a pathway that adapts to each community, each challenge and each system, always centring First Nations knowledge and lived expertise.

Principles That Guide Us

How we work matters as much as what we deliver.

01

We don't parachute into communities.

We build relationships.

02

We don't undertake consultation simply to validate decisions that have already been made.

We create space for community authority to shape decisions.

03

We don't treat First Nations Peoples as the problem to be fixed.

We examine the systems, environments, policies and structures influencing outcomes—while recognising community strengths, knowledge and existing solutions.

04

We don't produce research simply to sit on a shelf.

We translate evidence into action.

Let's create change that lasts

Tell us what you're trying to change.

Whether you're developing a new initiative, strengthening an existing program, trying to understand a complex system or looking for a better way to demonstrate impact, we'd love to hear about it.

Start a Conversation →
The Indigenous Impact Lab™

First Nations-led behavioural science, evaluation, co-design and systems change. Evidence. Community. Systems. Change.

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Queensland · Working nationally

Proudly Aboriginal owned and led

The Indigenous Impact Lab™ is an Aboriginal owned and led research, behavioural science and impact consultancy, founded by Darkinjung woman Dr Jessica Harris.

Registered Indigenous Business

ICN Blak Business Finder | CID 1943908

Registered with Supply Nation

Acknowledgement of Country

The Indigenous Impact Lab™ acknowledges the Traditional Custodians of the lands and waters on which we live and work. We honour the continuing connection of First Nations Peoples to Country, culture, community and knowledge, and pay our respects to Elders past and present.

© 2026 The Indigenous Impact Lab™. All rights reserved.

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