Services

From evidence to impact.

We combine First Nations leadership and knowledge with behavioural science, systems thinking, co-design, evaluation and implementation to help organisations move from understanding the problem to creating and measuring change.

Our Services

Five disciplines, brought together as one practice.

01

First Nations Co-design & Governance

Move beyond consultation.

Establish meaningful approaches to First Nations engagement, governance and co-design that centre community authority, knowledge and priorities.

02

Behavioural Science & Behaviour Change

Understand what drives behaviour before trying to change it.

Understand the factors shaping people's decisions, actions and experiences, alongside the social, cultural and environmental conditions in which they occur.

03

Systems Thinking & Strategy

See the whole system.

Identify relationships, structures, feedback loops, service pathways and leverage points that influence outcomes.

04

Evaluation & Impact

Know what's working, why it's working and what needs to change.

Design practical evaluation and measurement systems that help organisations demonstrate impact while continuously improving what they do.

05

Implementation & Continuous Improvement

Turn recommendations into action.

Stay alongside clients after the initial project to support implementation, measurement and continuous improvement.

Our Signature Solutions

Five pathways from evidence to impact.

Each package is a complete, structured engagement. Talk to us about your project to determine the right starting point.

01

Impact Foundations™

Build the foundations for meaningful evaluation and impact measurement.

You leave with

A practical measurement system that answers: What are we trying to change? How will we know if we're succeeding? What evidence do we need to collect?

Build Your Impact Framework
What's included
  • Project discovery session
  • Review of existing program and strategy documents
  • Stakeholder and program context review
  • Logic model and/or Theory of Change
  • Clear program outcomes
  • Evaluation questions
  • Outcomes and indicator framework
  • Data collection recommendations
  • Existing data and measurement review
  • Implementation priorities
  • Two-hour validation workshop
  • Final Impact & Evaluation Framework
  • Executive-ready summary
02

Behaviour & Systems Diagnostic™

Understand what's driving a complex challenge and identify where change can have the greatest effect.

You leave with

A clear picture of: What's happening. Why it's happening. Where the system can change. What to do next.

Understand the Challenge
What's included
  • Executive/project briefing
  • Evidence and document review
  • Stakeholder identification
  • Target behaviour identification
  • Stakeholder interviews and/or facilitated diagnostic workshop
  • Behavioural barriers and enablers analysis
  • Systems analysis
  • Systems or journey mapping
  • Identification of feedback loops and structural influences
  • Leverage-point analysis
  • Opportunity prioritisation
  • Strategic recommendations
  • Implementation roadmap
  • Executive presentation
03

First Nations Co-design & Governance™

Create meaningful community-led governance, engagement and co-design.

You leave with

More than evidence that consultation occurred. You leave with community-informed direction, governance, priorities and an actionable pathway forward.

Design With Community
What's included
  • Governance and engagement assessment
  • Community governance structures
  • Advisory/Steering Group development
  • Terms of Reference
  • Roles and decision-making responsibilities
  • Community feedback mechanisms
  • Indigenous Data Sovereignty considerations
  • Stakeholder and community mapping
  • Engagement strategy
  • Cultural and local-context planning
  • Elder and community engagement planning
  • Participant remuneration planning
  • Yarning circles
  • Co-design workshops
  • Priority-setting activities
  • Community systems mapping
  • Collaborative solution development
  • Action planning
  • Analysis and synthesis
  • Strategic recommendations
  • Implementation roadmap
  • Executive report
  • Accessible community summary
  • Findings presentation
04

Strategy to Impact™

Turn evidence and ideas into an implementable strategy.

You leave with

A strategy that identifies: Where we're going. What needs to change. Who needs to act. How we'll get there. How we'll know we're succeeding.

Turn Strategy Into Action
What's included
  • Strategic discovery
  • Evidence and existing strategy review
  • Stakeholder consultation
  • Current-state assessment
  • Priority identification
  • Strategic outcomes
  • Systems and behavioural considerations
  • Strategic objectives
  • Action planning
  • Responsibility and accountability mapping
  • Implementation sequencing
  • Outcomes and indicators
  • Risk and dependency identification
  • Implementation roadmap
  • Executive/Board presentation
05

Impact Partnership™

Ongoing strategic, implementation and evaluation support.

You leave with

The Indigenous Impact Lab becomes an embedded strategic partner rather than disappearing after the final report.

Partner With Us
What's included
  • Monthly strategic advisory session
  • Implementation support
  • Evaluation and measurement advice
  • Data interpretation
  • Problem-solving
  • Behavioural science advice
  • Governance support
  • Quarterly implementation review
  • Priority and risk review
  • Continuous improvement recommendations
  • Executive advice
  • Annual impact review

Not sure what you need? Tell us what you're trying to change.

Start a Conversation
01

Discover

Understand the context, evidence and challenge.

02

Listen

Centre First Nations knowledge, lived expertise and community priorities.

03

Understand

Identify strengths, behaviours, barriers, enablers and opportunities.

04

Map

Understand relationships, systems, pathways and leverage points.

05

Design

Co-design practical and evidence-informed solutions.

06

Implement

Translate strategy into action.

07

Measure

Understand outcomes, impact and what is changing.

08

Sustain

Strengthen capability, governance and systems for lasting change.

Let's create change that lasts

Tell us what you're trying to change.

Whether you're developing a new initiative, strengthening an existing program, trying to understand a complex system or looking for a better way to demonstrate impact, we'd love to hear about it.

Start a Conversation →
The Indigenous Impact Lab™

First Nations-led behavioural science, evaluation, co-design and systems change. Evidence. Community. Systems. Change.

info@indigenousimpactlab.com LinkedIn

Queensland · Working nationally

Proudly Aboriginal owned and led

The Indigenous Impact Lab™ is an Aboriginal owned and led research, behavioural science and impact consultancy, founded by Darkinjung woman Dr Jessica Harris.

Registered Indigenous Business

ICN Blak Business Finder | CID 1943908

Supply Nation registration pending

Acknowledgement of Country

The Indigenous Impact Lab™ acknowledges the Traditional Custodians of the lands and waters on which we live and work. We honour the continuing connection of First Nations Peoples to Country, culture, community and knowledge, and pay our respects to Elders past and present.

© 2026 The Indigenous Impact Lab™. All rights reserved.

ABN 11 957 811 753